Frequently Asked Questions

• What credit cards do you accept?
• Do you accept PayPal?
• What shipping carriers do you use?
• What is your return policy?
• Do you have a restocking fee?
• What if we place a special order?
• How long does it take for an item to be shipped?
• Do you share or sell information?
• Do you collect IP addresses?
• What information do you collect?
• What do you do with personal information I provide?
• How do you use the information that I provide to you?
• What are cookies?
• How do you use the information you collect from Cookies?

What credit cards do you accept?

We accept MasterCard, Visa, Discover and American Express.

Do you accept PayPal?

Yes, we accept PayPal.

What shipping carriers do you use?

We use USPS Priority Mail.

What is your return policy?

Your order cannot be cancelled once the final order is sent. ALL SALES ARE FINAL.

Do you have a restocking fee?

We do not have a restocking fee because all sales are final.

What if we place a special order?

Special orders are not returnable.

How long dies it take for an item to be shipped?

Most items will be shipped within 7-10 business days from placing your order, unless custom ordered.

Do you share or sell information?

No, we do not share, sell, lend or lease any of the information that uniquely identify a subscriber (such as email addresses or personal details) with anyone except to the extent it is necessary to process transactions or provide services that you have requested.

Do you collect IP addresses?

IP addresses are used by your computer every time you are connected to the internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as traffic data so that data (such as the Web pages you request) can be sent to you.

What information do you collect?

When you visit this web site you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and Web site use information collected on an aggregate basis as you and others browse our Web site.

What do you do with personal information I provide?

1. Registration Information - When you register for any of our products, services or newsletters you will provide us information about yourself.

2. Credit Card Information - If you choose to avail of our services, you may need to give personal information and authorization to obtain information from various credit services. For example, you may need to provide the following information: Name; Mailing address; Email address; Credit card number; Name on credit card; Expiration Date; CVV; Credit card billing address; Business and home phone number

3. Email Information - If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.

4. Web Site Use Information - Similar to other commercial Web sites, our Web site utilizes a standard technology called "cookies" (see explanation below, "What are Cookies?") and web server log files to collect information about how our Web site is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our Web site, and the Web sites visited just before and just after our Web site.

How do you use the information that I provide to you?

Broadly speaking, we use personal information for purposes of administering our business activites, providing the products and services you requested, to process your payment, to monitor the use of the service, our marketing and promotional efforts and improve our content and service offerings, and customize our site's content, layout, services and for other lawful purposes. These uses improve our site and better tailor it to meet your needs.

Furthermore, such information may be shared with others on an aggregate basis. Personally identifiable information or business information will not be shared with parties except as required by law.

Occasionally, we may also use the information we collect to notify you about important changes to our Website, new services, and special offers we think you will find valuable. You may notify us at any time if you do not wish to receive these offers by emailing us at the link provided on the newsletter.

What are cookies?

 A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a Web site, that site's computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each Web site can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a Web site to access the cookies it has already sent to you, not the cookies sent to you by other sites. Browsers are usually set to accept cookies. However, if you would prefer not to receive cookies, you may alter the configuration of your browser to refuse cookies. If you choose to have your browser refuse cookies, it is possible that some areas of our site will not function as effectively when viewed by the users. A cookie cannot retrieve any other data from your hard drive or pass on computer viruses.

How do you use the information you collect from Cookies?

As you visit and browse our Web site, the site uses cookies to differentiate you from other users. In some cases, we also use cookies to prevent you from having to log in more than is necessary for security. Cookies, in conjunction with our Web server's log files, allow us to calculate the aggregate number of people visiting our Web site and which parts of the site are most popular. This helps us gather feedback to constantly improve our Web site and better serve our clients. Cookies do not allow us to gather any personal information about you and we do not intentionally store any personal information that your browser provided to us in your cookies.